Cracker Barrel

Beware of ordering online for delivery

Do not trust any order you place for delivery. Order 3 pies , Apple, Pecan and Pumpkin, to be delivered at 10am today and I 9:51am I get a call that all they had was Pumpkin and did I want 3 Pumpkin???

The order was placed a week and a half prior and I get a call 8 mins before Door Dash was to deliver they cannot fulfill my order??? Totally unacceptable. Was the manager apologetic, yes, but this plain makes no sense. If I am ordering 3 pies, was it ever thought maybe I was having guests and this was dessert I was serving to them and now I am in a real bind??

Totally unacceptable and thank you Cracker Barrel for basically making my Thanksgiving luncheon dessert less. Yes, they tried to accommodate me with vouchers and driving to another Cracker Barrel but why would I even bother with someplace that could do something this?? How do you even trust their word?? And furthermore, if they had notified me the day before or even a couple hours before, I could have accepted it.

And they themselves didnt notify me at 9:51am, it was Door Dash.

Steer clear of this overrated useless chain. Stick with a nice local independent business

I sat at Cracker Barrel with my six year old and wifes parents for over 2 hours . We decided to get up and leave at the 1hr and 40 min mark .

. The table behind me who didnt arrive until 30 min after us were served within 30 min . We were never told by our waiter or manager what was going on , I asked someone working and she said were sorry we can give you bread were out of biscuits at moment . Then the manager walked by our table while serving the table behind us who also arrived thirty min after us, and he didnt say a word I had to STOP HIM .

I asked what was goin on . He said well Ill check Im sorry . Not hey Ill take care of your meals or hey really sorry about this was just a jerk and basically did nothing . we ordered breakfast food there is no way in *** my eggs took an hour and 40 minutes theres no way the chicken which we all had on our meals took an hour and 40 minutes my point is the waiter did not say a word, the entire time he just poured water in our drinks once, its a shame that my six year-old after his baseball game goes out to eat for his grandmas birthday and we get treated like crap where we sat at a place we used to love .

I went back into the store after we walked out to see if they actually served our food and I stood there for five minutes. They never brought it out. I then called the store after we left to speak to the manager again in which he replied oh, I brought your food out immediately and I said theres no way I was standing there. You never even walked back out, he then said that he did everything he could and that he is extremely sorry and that he would give us a gift card or comp our meal.

I said well its weird because you didnt say that to me when I told you we were sitting there for an hour and 40 minutes , you have the blind leading the blind over in Rootstown Ohio this dude shouldnt be in charge of kids running a restaurant . 234-926-**** {{Redacted}} is my address god bless

My son works at the Cracker barrel Old Country Store location at 2700 Grapevine Mills Pkwy, Grapevine, TX. 76051.

He was arriving to work for his shift Sun. evening 12/11/23 just after 1700. He was traveling in front of the store when he was struck by a vehicle exiting a parking spot backing out. That individual claims that he was instead while traveling forward to the insurance company.

There is video footage, but managment cites corporate policy in refusing to hand the footage to the insurance company instead only to PD. Obviously my concern is the footage will be lost recorded over. And PD will not get involved in an accident that occurred on private property, and not on a public road.

I did call and that was Grapevine PD's response. I would like to reach a compromise to obtain this recording in time prove events, and only ask that the video be released to the car insurance company.

Placed order on line

Pick up time read 4:24

Left my house around 4:30

4:40 order wasn't

Several staff checked on order

Looked like a LOT of staff members were checking on things, looking busy, but yet my order isn't ready or being made

4:45/4:50 ish I asked for a refund

That had to be processed in the back because I ordered/paid on line

After waiting for what seemed like FOREVER, I asked for the Manager

Ann finally appeared... without refund in

Now I'm still in the Cracker Barrel lobby waiting.

Asked Ann for a customer complaint # she provided a 614#. I doubt it was a # of use to my issue.

5:01 I finally start my car to leave

Total waste of my TIME, GAS!!!

Pierson Rd and I -75 Cracker Barrel