Anonymous
map-marker Philadelphia, Pennsylvania

To find about points

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Corporate needs to get rid of computer answer phone calls make and receive phone calls calls instead of relying on useless internet get john deere international harvester products back in store then we'll be back also where my points supposed to be able to be used store can't find them on internet when we were there
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User's recommendation: Hopefully someone cares to listen help out corporate wise

Anonymous
map-marker Houston, Texas

Complaint

Your FROZEN country fried steak is the pits. Use to be the real thing. Many times in the past two years we have sent food back because it was cold. No Steam no Serve. Also, there is a need for a CB in the Tomball, Spring area. Nearest is 20 minutes and it is a BAD location.
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Amber S Yhk

Never received my W2

No one sent my w2 legally I should have them someone needs to contact me I can not reset my port hole to get on wage statements
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Amber S Yhk

I have not received my w2

I need my w2 way past when I should have received and no I have not moved can not get into porthole someone needs to contact ne
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Preferred solution: My w2

Sandra T Fca

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Verified Reviewer
| map-marker Mount Morris, Michigan

My food was half cooked undone

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Cracker Barrel - My food was half cooked undone
Cracker Barrel - My food was half cooked undone - Image 2
Cracker Barrel - My food was half cooked undone - Image 3
Hello yes the fully loaded baked sweet potato wasn't done it was hard Bacon Mac and cheese the bacon wasn't done The pinto beans were dry I work 3 shifts I brought the food before I went to work and wasn't able to make a complaint until briefly today. I was sleep, and I wasn't able to drive back to Cracker Barrel to return my order.
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Loss:
$20

Preferred solution: I will like to have my dinner recook over

User's recommendation: That the employees take their time and cook all food done as required.

Sharon R Wva

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Verified Reviewer

Gift card

Cracker barrel office will not answer phones or online chat. Gift card needs a pin # and was given their 800 number which they will never answer but recording says you can chat online which is a lie because it doesn't work. Restraunt won't accept without a pin . Wasted giftcard.
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Dee S Zwb

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Verified Reviewer

Customer relations regarding gift card trace number - dsmith2965@***.com

Dear Sir/Madam:

I purchased a Cracker Barrel gift card for $100. at Publix, 5001 East State Rd, Bradenton, Fl.

Time 17:08 Date Jan 19, 2023. It was either lost or stolen.

Trace number from the receipt is - 515518 & 515517.

The actual card number is missing from the receipt.

The phone number on the back of the Cracker Barrel gift card does not work. Can you help me to use the trace number to cancel the gift card and purchase a new one?

May I cancel this card or prevent someone else using it to purchase a new Cracker Barrel gift card to send out as a birthday gift?

Kindly,

Dee Smith

dsmit2965@***.com

(203) 722-****.

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Loss:
$100
Pros:
  • Always good
nancy b Qlh

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Verified Reviewer
| map-marker Cicero, New York

Customer service

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Trying to find the horse blanket that matches the pillow. Cant locate even from the designer. Was told shipments are coming in
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Preferred solution: the blanket that matches the horse pillow

Kim M Rjm

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Verified Buyer
|

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Verified Reviewer
| map-marker Elkton, Maryland

Poor service and extremely long wait and when food was delivered it was burnt.

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Cracker Barrel - Poor service and extremely long wait and when food was delivered it was burnt.

Very poor service after we waited 35 minutes to get seated then we sat there for another 1hr and 45 minutes before we were served burnt pancakes and sausage.

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Loss:
$36
Pros:
  • I normally enjoy the food and have had excellent service in the past
Cons:
  • I would not have served those burnt food items to my dog

Preferred solution: Full refund

User's recommendation: Just don’t wait 1hr and 45 minutes to get burnt food. If we didn’t have a small child who was hungry we would have left.

5 comments
Michon Wev

You eat the food you pay for it. Stop using your child as an excuse to get a full refund.

Obviously, you had no issue feeding your child burnt food, and if your child did not like it they would have made a fuss. Cannot afford children don't have them.

Guest

I had ordered take out order was not correct. Didn't get my chicken a dumpling, nor brown gravy for chicken fried steak, corn bread hard as a rock.Called and spoke to the manager, said she would not give me a refund because I did not have the receipt.

I told her that the girl did not give it to me. She said she could see what I had paid after I told her the total was $20.73.the only thing she could do is treat me to a meal.I am not interested in a meal.I want my money back.

Guest
reply icon Replying to comment of Guest-2292320

previous comment restaurant is on 520 23 e St. Second time not satisified. they say 3rd time is a charm not so sure.

Guest
reply icon Replying to comment of Guest-2292321

This person has written ONE complaint at this site.

Michon Wev
reply icon Replying to comment of Guest-2292320

Did you return the food?

View more comments (4)
Leann T Gii

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Verified Reviewer
| map-marker Perry, Indiana

Gift card problem

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Not resolved. Cannot get a hold of anyone. Manager very unhelpful. The issue was due to a defective card. Nothing on our part
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Loss:
$30
Cons:
  • Not helpful
  • Manager attitude

Preferred solution: Full refund

Kiela Dcn

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Verified Reviewer
| map-marker Smiths Station, Alabama

I waited for 45 minutes.

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Cracker Barrel - I waited for 45 minutes.
My eggs were cold. They were to be cooked over medium the yolk was busted open. I ask for management. She came to my table. She said she would have eggs recooked. She was back at my table within 30 seconds. The 2nd set of eggs were COLD. She said she would adjust my bill. She took 2.99 coffee off my ticket. I did not eat eggs. She never came back to see if I was satisfied. Poor poor management. I did not complain the 2nd time Linda Mann 706-33-**** Lindamann711@***.com
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Tavares F

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Verified Reviewer

I need my last 6 weeks of check stubs.

I can't sign in To get my W-2 from cracker barrel my employee number does not work because I don't work for cracker barrel anymore
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Anonymous
map-marker Sparta Township, New Jersey

Still unable to reach anyone

To get a PIN number for my gift card. I cant reach anyone either by phone or on line. Can I get some help please. I have tried numerous times.
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Amzie Crp
map-marker Naperville, Illinois

204****

Employee id: 204**** I have 21 days of sick pay leave available. I would like to get paid for that. Contact me.
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Kitty L Iyn

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Verified Buyer
|

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Verified Reviewer

I didn't receive my full online order from your shop

Cracker Barrel - I didn't receive my full online order from your shop
Cracker Barrel - I didn't receive my full online order from your shop - Image 2
I didn't receive my full order from your online store. I sat on hold for over a half hour just trying to find out where my item is and if I will be getting a refund or replacement.
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Loss:
$11

Preferred solution: Deliver product or service ordered

User's recommendation: Not right now

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