164 views
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.3

Cracker Barrel recently raised the price of their meals, which is ok, part of the business. What got my goat was when my wife ordered a roast sandwich meal but instead of the regular mashed potatoes she opted to change it for the baked sweet potato, which was allowed under the old rules (we ate quite often at their restaurant, but not anymore), the waitress blabbed so every could hear, Mam, I will have to charge you an extra $1.50 for the sweet potato because they are bigger now.

We were flabbergasted, not for the $1.50, but for the way it was put to us in hearing distance of everyone near our table.

They had just changed their menu and raised their prices, why couldn't they have put this information in the menu, instead of creating an embarrassing situation. We got up and walked out an pledged never to return.

Reason of review: Poor customer service.

Cracker Barrel Pros: Cracker barrel is usually good.

Cracker Barrel Cons: Service or quality of food.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

It is actually is in the menu.Just like you didnt see it,guess how many people will complain about the cost and want a free meal out of it.We like to make sure our guests are informed of the changes but thanks for walking out,you saved the restaurant from giving away a free meal.

Guest

For thirty years, I refused to go to Cracker Barrel because I didn't care for anything on the menu. Ten years ago, a buddy of mine asked if I like old fashioned hamburgers and steak-fries so much, to come with him to Cracker Barrel for lunch.

He told me to order the Old Fashioned Country Sandwich Platter Half-Pound Hamburger with the side of steak-fries for lunch. It was absolutely delicious!! I returned with him for lunch about once a month for the next decade.

We just made our most recent pilgrimage to Cracker Barrel for lunch. Totally unexpectedly, the Old Fashioned Half-Pound Hamburger was gone, and the steak-fries had been replaced.

I was beside myself. I complained to the server, who thought the Old Fashioned Half Pound Hamburgers were still available. I complained bitterly to the manager, explaining how this was THE ONLY ITEM I EVER CAME TO CRACKER BARREL FOR. He told me that there are NEW burgers now, and that I needed to be excited !!

The burgers and fries had both been replaced, he said, and I just had to try it, because it is the best ever. Um, in my book, its not a good idea to tell me what I want and need. I go to a business to sample the things I might be interested in, and then I will direct my repeat visits to the business that will serve me what I want.

Because Cracker Barrel was the farthest restaurant we travel to for lunch (nearly 10 miles one way from our office), I did in fact try the "NEW Angus Burger !!!!", because I always go to "Old Time Country Stores" looking for the "newest and the best". Oh, no wait, thats exactly the OPPOSITE of what I would do.

But I tried this new burger.

It was awful, IF WHAT YOU WANT IS AN OLD FASHIONED HAMBURGER FROM AN OLD COUNTRY STORE.

All of a sudden, Cracker Barrel is trying to compete for my hamburger business by trying to serve me a "New Angus Burger", like all the other loser burger joints? Trying to compete with someone else for my business when my business was already Cracker Barrel's to lose ? WHAT ?

Well, guess what, Cracker Barrel did just lose my business. Goodbye.

I was so disappointed, and so distraught, I went to Cracker Barrel's website and filed a complaint. Wow, a customer who is so loyal, that they are doing EVERYTHING they can to communicate that there is a problem, and that the loss of my business is going to be a direct and immediate result. My visit was 2 days ago. Total responses from Cracker Barrel -- zero.

I can go to any burger joint and get a "NEW Angus Burger". If I want an Old Fashioned Half Pound Hamburger, the way they used to be made, I can go to Cracker Barrel -- oh, wait, no, I can't now -- or I can go to... I can go to... Wow, they had the market NAILED.

And BLEW IT !!!! WHAT ? Cracker Barrel, the Old Time Country Store, serving all the NEW STUFF THAT "UNVERIFIED OTHERS" SAY THEY WANT.

?????????????????????????????????????????????????????? I don't even care if it costs a little more if its WHAT I WANT.

Guest

Wow you are WAAAAY too sensitive. How have you survived this cruel world 'til now ?

Cracker Barrel Reviews

  1. 203 reviews
  2. 208 reviews
  3. 175 reviews
  4. 110 reviews
  5. 64 reviews
Cracker Barrel reviews