Cracker Barrel
Reviews and Complaints
Park city Kansas is the worst with 2 fallowing people shopping, I’m in aircraft and a union steward they made me very uncomfortable. Was it because I had my half black grandson with me I kept asking
User's recommendation: Don’t shop there eat and leave
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Verified Reviewer | Stockton, CaliforniaBad Experience
User's recommendation: Don’t eat here unless you like cold food
No customer service
User's recommendation: Don’t buy from them
Shipping address issue
I am not giving credit card to get someone to help with my problem.
Resolved: Can not get to speak to anyone and no one will answer when calling
Company fixed the issue and I have been provided with apology. Many emails and calls
- Need customer service
Preferred solution: Deliver product or service ordered
I am calling and my phone call keeps getting dropped!
User's recommendation: Don’t call because nobody answers
Cracker Barrel - Review in Cafes, Restaurants and Bars category from Bardstown, Kentucky
User's recommendation: Don’t go to there
To tell about your bad biscuits and bad tea with small amount of sugar and high price
User's recommendation: Go some where else to eat
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Verified ReviewerOvercharge to my debit card.
I had lunch at the Sanford, Florida location two weeks ago and when I payed my bill it overcharged me because of an issue with the register touch pad. I immediately brought it the cashier and she called a manager to correct the problem he did a refund on another register, he had problems with it as well but he gave me a receipt showing the credit and I paid for the tip with cash.
The original amount was withdrawn from my account the very same day and after the refund was not received I called to express my concern.
Now after two weeks I am being told that it can another 9 days before the refund is applied. I am very disappointed with the length of time its taking as well as no one is following through with the problem.
- Good food
- Slow solving issues with your bill
Preferred solution: Refund of the amount I was overcharged.
User's recommendation: Be sure to get your receipt and check it for discrepancies before leaving the checkout area.
Adjust order on shipping s/b free shipping
- Great stuff
- Customer service
Preferred solution: Price reduction
User's recommendation: Buy in the store if available
Poor service!!
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Verified Reviewer | Tulsa, OklahomaIf you love chicken & dumplings think twice.
Would you serve this??
My wife and I along with our adult son, stopped at Cracker Barrel Restaurant in Tulsa last Friday as we usually do every other week. Both my wife and son favorite dish are their Chicken & Dumplings.
I do not care for their menu, so always order their "Bowl of Pinto beans." When we were served, I immediately noticed my wife and son's meal were all served in a bowl as it usually is. My son's and wife's dish should have never left the kitchen. My son's bowl had only a half the portion of chicken and dumplings because his side of macaroni and other side of corn, were all thrown into the same bowl. The corn was never drained when plated and all the liquid ran into the entrée.
The macaroni & cheese was inedible. I called the manager over and asked him why this was served like this, and he lied and said it's always served that way. I told him we have been coming into his restaurant over 3 years, and at other Cracker Barrel restaurants over 30 years in other states we have lived and traveled through.
He then changed his story and blamed it on the corporate office and said they ordered to start plating this way. After starting in the restaurant business at 13 years old, and then spending 45 years in the food service business selling food & supplies to restaurants, both independent and national chains, I had a hard time believing any successful restaurant chain like Cracker Barrel, forgot the most important thing, and that's people eat with their eyes, and secondly, excellent food and value bring them back.
Was this a case of "shrinkflation" to save money? They both said they had half the portion they normally get. Of course they did, as the other half was filled with soggy corn and diluted inedible macaroni & cheese.
At a time with inflation and food prices hurting millions, especially seniors who sometimes share plates with the spouse to save money, don't cut our portions and by doings this, ruin our meal.
And by the way. My pinto beans bowl was changed and seemed the portion was halved with one piece of ham and served lukewarm.
- Poor food quality
Preferred solution: Apology
User's recommendation: Eat at your own risk!
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Verified Reviewer | Ottawa, IllinoisI have not received my refund
User's recommendation: I would never recommend it
Found a needle in my food
User's recommendation: No way
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