Product: Cracker Barrel Customer Care Clear all filters (31 of 31 reviews match)
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I have recently called the New Port Richey store locations several times.The first I was put on hold for a manager 25 minutes. I hung up. The second time I was put on hold 15 minutes for a manager. The last time I was put on hold 10 minutes for a manager. During the...
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Cracker Barrel Customer Care
I didn't like
  • Customer phone service
#1105909
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Was at cracker barrel in hagerstown on Saturday 9/2.Had a party of 15.got there at 8:30 am was told it would be 20 min. wait well it was 9:30 am they called us was told table was ready went to front to be seated.Got party up to be seated girl at front desk told us she...
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2.3
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Cracker Barrel Customer Care
#1095902
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This firm is worse than most but all are a hoax to an extent when it comes to wait list if you are one person.They claim you can get on the wait list by going online before you arrive. When you do there is no availability for less than 2. One person is not even listed....
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Cracker Barrel Customer Care
#1069639
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Cracker Barrel - Wait staff treatment

#1056236
Server was had 2 customers walk out without paying. She was told it was her fault. According to the simpleton manager if she had "wowed" them they would have felt guilty and not done that. Really? The store layout makes its easy for someone to walk. I will never eat there again
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Cracker Barrel Customer Care Review

#1028612
3.8
Details
Wrong food, some of my food on another guest plate, we were asked to just switch items. Server handed all the food and drinks from one spot in front of the faces of our other guest. We had to stop eating to pass glasses to be refilled when 3 sides of the table were clear to get around. Other guests got there food before did and they came in the restaurant after we ordered.
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Allergens Information
Cleanliness
Customer service
Delivery Service
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Diversity of Products or Services
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Cracker Barrel Customer Care Review

#999259
Hello! I had the worst experience at The location in West Memphis Ar. The lady name Morgan has the worst attitude ever. If you didn't want to work you should have stayed home!!!!!! Your workers will make a bad name for this company and I'm not the only person that have had a bad experience. Please!!! Check your workers but never again
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Cracker Barrel Customer Care Review

#923995
1.6
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Terrible service,terrible food!! The oldtimers who rate this place highly have manuer for brains and just don't care anymore!! I will not be returning to this establishment!!
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Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
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Quality of Food
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As an Army wife, you could imagine my excitement to learn that a cracker barrel was opening up in Tualatin, Or. (Only 3 hours south of Ft. Lewis). When we were finally able to make the drive, I was first disappointed when I was told I couldn't order the grandma's...
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1.8
Product
Cracker Barrel Customer Care
#1052808
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This should be addressed on how you are treating a paying customer. When this is exsposed in this area ther maybe repercussions. I thought Cracker Barrel was a family restaurant not a political restaurant, all may come in to eat. Yes you can have an opinion on...
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Anonymous
Anonymous

Imagine if a customer wearing an Obama t-shirt was asked to leave! There would be riots, cars set on fire, looting, shootings and stabbings, etc.

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Cracker Barrel Customer Care
#1014564
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I called Cracker Barrel in Waycross Ga and ask her if she had a particular sweater in my size. She said yes and i said would u please check b/c I had a ways 2 travel. I should have bought it earlier but didn't. But i described it and ask her to hold it for 30 min....
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Cracker Barrel Customer Care
#986095
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1800 1800 651 6 code 168-364 642-510 Dec.28, 2016 store #168 Horn Lake MS Bad Service. Waited 1 hr. 30 min. for food. When received it was cold. Manager (Godfrey - I think was the name). Did some adjustments only after we had talked with him earlier about time/food....
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Anonymous
Anonymous

There IS, in general, a significantly longer wait to be served, than in many other establishments..and it would all be at least MARGINALLY tolerable if it weren't for the HORR...

offconsumerpissed
off***sumer***ed

Yeah, see. To get people to people your made up story, you have to be realistic. Like "we waited half an hour." No one with a functioning brain believes that you really waited...

1.5
Product
Cracker Barrel Customer Care
I didn't like
  • Cold food
  • Management
  • Service
#983066
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Order: Chicken livers, bake potato, fried okra and ice tea.Order received: Chicken tenders, fried okra, baked sweet potato with ice tea. Waitress miss understood the order. Music was too loud. She took food back to kitchen. she came out with the correct order. As she...
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Anonymous
Imani

If you're African American, you're delegated to the 'back of the bus'!

2.0
Product
Cracker Barrel Customer Care
I didn't like
  • Thanksgiving hostess service
#981677
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Checked in at 11:15 am.Group size 10 people. Hostess said 30-35 minute wait. Ok 2 kids 2 and 3 yrs. 2 diabetics seniors. The rest were 15 - 45 yrs.old. We waited an hour. The hostess kept taking smaller groups. My niece checked out the dinning room. There were 2 tables...
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Cracker Barrel Customer Care
#969271
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I am diabetic, and needs to eat but the host took thirty minutes, and I was only me,,, I complained to the manager , and she said she took care of it, but I never saw her talk to the host name Tristan from the devaluation office in San Antonio tx........been regular...
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Anonymous
Anonymous

Diabetics should always carry something to eat with them, you know.

Anonymous
Anonymous

Did you have to type that twice to meet some sort of character count quota? The first time was enough for me to think something is wrong.

1.5
Product
Cracker Barrel Customer Care
I didn't like
  • Service
#961276
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