Until today I was a "Rising Star" at Cracker Barrel - working here was the worst experience of my life. At CB it is always the servers fault.if you knew how employees are treated I doubt you'd dine there. Servers are paid $2.13 p/hr and are required to roll 135 sets of silverware per shift that is if you work a double you better roll 290 pieces in between running food, bussing tables, and sometimes preparing food in the kitchen or seating guests after they have sent home employees making over $9 p/hr this is to cut down the cost of labor vs sales ratio so that management can get a bonus.
What hurts the server is by doing all of this extra work we are unable to give good service to our tables - poor service = small gratuity. So mgmt gets a bonus and the servers (many single moms)trying to feed their families make less money - triple the work and less in the servers pocket. Servers are not allowed to take breaks - this is cruel and illegal but they get away with it because jobs are hard to come by in this economy and they know it. So most servers are exhausted and hungry taking one biscuit is considered theft from the company and will cost you your job.
An employee can drink water, tea, and coffee all else is off limits unless you pay for it before you drink it. Meals are 50% off while on the clock however you cannot eat it there or take it home after your shift therefore you can not eat. I have witnessed servers shoving a biscuit in their mouth in a corner fearful of getting caught by mgmt and being walked off the job.
The atmosphere behind the scenes is extremely dysfunctional there is a lot of shouting and screaming people scrambling around trying to get everything done in record time. It's a real beat the clock game and not to give you a great dining experience its to get you fed and shoved out the door to enable staff to seat another set of guests. Feed 'em and street 'em that is the CB way. last week I was expected to serve 5 tables, greet and seat guests, make salads, dish out soup, and prepare desserts for my tables, answer the phone for take-out orders and then roll 135 sets of silverware in a 5 hr shift - all without a break or a pat on the back for all your hard work.
So who suffers the most is the guest of CB - do you think the server is using safe food practices while making your salad when rushing to get 4 other things done at the same time? Are you - the guest of CB really being treated like a priority when someone untrained in safe food handling or has no time to put on gloves to keep the germs on their hands from touching your food?
Next time you think Cracker Barrel is a good choice to dine at remember this post and ask yourself would you let your MOM work here? Thank you if you have read this post in full I appreciate your time.
Product or Service Mentioned: Cracker Barrel Salad.