Contact Cracker Barrel Customer Service
Cracker Barrel Phone Numbers and Emails
Toll-Free Number:
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(800) 333-9566
Customer Service:
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(615) 444-5533
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(770) 537-0199
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(804) 748-4032
Cracker Barrel Emails:
Cracker Barrel Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Cracker Barrel Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Cracker Barrel is (800) 333-9566. 74% of consumers used this number to address their issues and concerns. Meanwhile, 27% of users reported contacting a real person successfully by dialing the phone number (615) 444-5533.
The average hold time is more than 10 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Cracker Barrel may ask you for the following information to identify you as a customer: phone number, first and last name or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Cracker Barrel Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Cracker Barrel is (800) 333-9566. 74% of consumers used this number to address their issues and concerns. Meanwhile, 27% of users reported contacting a real person successfully by dialing the phone number (615) 444-5533.
The average hold time is more than 10 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Cracker Barrel may ask you for the following information to identify you as a customer: phone number, first and last name or order id or tracking no.
People call Cracker Barrel mainly because of employment, product/ service and staff.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Cracker Barrel is dmca@crackerbarrel.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Cracker Barrel Customer Service?
Most Popular Number:
| Total calls: 984 | Issues resolved: 11 | Last call: Feb 9, 2026 |
Contact Information
Cracker Barrel Website:
Cracker Barrel Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 787
Lebanon, TN 37088
Fax:
Cracker Barrel Customer Service Reviews
The overall service and food quality has declined and price continues upward with the at home feel is gone
Placed an online order for a queen comforter & 2 pillow shams, I received the comforter, but Im still waiting for the pillow shams. Ive called four or five times and I keep getting the same response. Will let you know when your order ships.
How Good is Cracker Barrel's Customer Service?
Summary of Cracker Barrel Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cracker Barrel?
Employment Question:
- “W2”
- “W2 forms”
- “Payroll”
Product/ Service Question:
- “Food was not prepared correctly”
- “Raw food”
- “Complain”
Staff Question:
- “Continued bad service over multiple locations”
- “Very bad service”
- “Customer service”
Request for Information Question:
- “Order status”
- “To check on my order that I ordered on the 9th and I have not got no tracking number or nothing from y'all”
- “Online shopping order status”
Cards Question:
- “Gift card”
- “Gift card issue”
- “Gift card issue list”
Account Question:
- “Reward points can’t be used”
- “Account payable don't have a card to get my pay”
- “Inability to receive reward”
Shipping and Delivery Question:
- “Missing items in an online order place in December”
- “Wrong shipping address was put on package by Cracker Barrel”
- “Rocking chair missing part”
Payments and Charges Question:
- “I need to add a receipt to my pegs”
- “Under pay and paid time off”
- “Pay is wrong on 5 invoices”
Return/ Replace Question:
- “Logo change and *** alliance”
- “Yes, I was there exactly a month ago. Had a bad experience. I talked to someone and I thought I was supposed to get a free meal replacement but never heard anything else.”
- “My hours are incorrect and I have a furnal to attend”
Refund Question:
- “Refund”
- “Need refund for broken Christmas gift for my granddaughter.”
- “You sent my refund to the wrong card number”
Website/ Application Question:
- “App”
- “Trouble reinstalling app”
- “Order online”
Activation/ Cancellation Question:
- “Cancel order or change shipping address”
- “Want to cancel an order i place”
- “Cancel my order/refund”
Other Question:
- “Online ordee”
- “On line sale”
- “Lost order”
Compare Cracker Barrel Customer Service To
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