Cracker Barrel Contact Information

Guest Relations:

  • (800) 333-9566

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Currently you can call only US numbers.

Headquarters Address:

Cracker Barrel Old Country Store
PO Box 787
Lebanon, TN 37088-0787
USA

Fax:

1-888-263-4304

Social Networks:

Summary of Cracker Barrel Customer Service Calls

110 TOTAL CALLS
2% SUCCESSFUL CONNECTIONS
01:36 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Cracker Barrel to Ask about:

Employment:

  • “Pay stubs”
  • “W-2 Form”
  • “W2 Form”

Staff:

  • “Horrible food service”
  • “Poor service & spoiled food .”

Account:

  • “I need a new password”
  • “Change my password”
  • “To check balance on gift ecard”

Request for Information:

  • “Request Ruben back to order”
  • “Question to why my background check keeps coming back to me instead of going thru the process, i have filled out all necessary info, what is wrong?”

Payments and Charges:

  • “Military discounts”
  • “I was charged twice one item , I don't why. Please call as soon as possile. My order was 28.97.”

Website/ Application:

  • “Web site”

Refund:

  • “Refund never issued on cashier mistake”

Return/ Replace:

  • “Store won’t let us return clothing because it was purchased at another store. We have receipt.”

Other:

  • “My order is not ready for me to pick up for my employee lunch”
  • “Food complaint”
  • “I work there I'm out due to getting hurt do I receive pay”

Cracker Barrel Rating Stats

2.6 out of 5 stars
based on 390 reviews
See all 761 reviews reviews

Rating stats

  1. 83 reviews
  2. 114 reviews
  3. 95 reviews
  4. 67 reviews
  5. 31 reviews

Rating trend

About Cracker Barrel

Top 5 Cracker Barrel Services

Manager, Waiter, Customer Care, Sanitary Conditions, Pick Up Service

Top 5 Cracker Barrel Products

Chicken, Salad, Steak, Eggs, Pancake

Top 5 Likes about Cracker Barrel

Food, Waitress, Great food and atmosphere, Good waitress, Good food

Top 5 Dislikes about Cracker Barrel

Customer service, Service, Slow and poor service, Service or the food, Especiall the way corporate behaves regarding complaints

Summary

Cracker Barrel Old Country Store, Inc. is a chain of "Old Country Stores". The company operates 557 locations in 41 states across the United States. Each of the stores combines a retail store and a restaurant. At the present time, the corporate office of the company is based in Lebanon, Tennessee.
Cracker Barrel chain serves traditional Southern comfort food. Breakfast is served all day, however, the breakfast menu is kept separate from the one for lunch and dinner. Both menus include a low-carb section. The retail store carries mainly old time toys, nostalgic merchandise, collectibles, scented candles, classic candies, and items used in making Cracker Barrel entrees. Also, a lot of merchandise sold at Cracker Barrel is holiday themed, depending on the time of year.

Cracker Barrel reviews and complaints

Cracker Barrel is ranked 70 out of 1419 in Cafes, Restaurants and Bars category

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Cracker Barrel Stats

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Number of Calls

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