Cracker Barrel Contact Information

Guest Relations:

  • (800) 333-9566

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Headquarters Address:

Cracker Barrel Old Country Store
PO Box 787
Lebanon, TN 37088-0787



Social Networks:

Summary of Cracker Barrel Customer Service Calls


Customers Contact Cracker Barrel to Ask about:


  • “Pay stubs”
  • “W-2 Form”
  • “W2 Form”


  • “Complaint/poor service”
  • “Horrible food service”
  • “Poor service & spoiled food .”


  • “Change my password”
  • “I need a new password”
  • “To check balance on gift ecard”

Request for Information:

  • “Request Ruben back to order”
  • “Question to why my background check keeps coming back to me instead of going thru the process, i have filled out all necessary info, what is wrong?”

Payments and Charges:

  • “Military discounts”
  • “I was charged twice one item , I don't why. Please call as soon as possile. My order was 28.97.”

Website/ Application:

  • “Web site”


  • “Refund never issued on cashier mistake”

Return/ Replace:

  • “Store won’t let us return clothing because it was purchased at another store. We have receipt.”


  • “Dishwasher”
  • “Trying to find a sweatshirt.”
  • “Christmas LED Candle.”

Cracker Barrel Rating Stats

2.6 out of 5 stars
based on 410 reviews
See all 797 reviews reviews

Rating stats

  1. 87 reviews
  2. 118 reviews
  3. 104 reviews
  4. 69 reviews
  5. 32 reviews

Rating trend

About Cracker Barrel

Top 5 Cracker Barrel Services

Manager, Customer Care, Waiter, Sanitary Conditions, Pick Up Service

Top 5 Cracker Barrel Products

Chicken, Eggs, Steak, Salad, Pancake

Top 5 Likes about Cracker Barrel

Food, Waitress, Good waitress, Great food and atmosphere, Good food

Top 5 Dislikes about Cracker Barrel

Customer service, Service, Slow and poor service, Service or the food, Especiall the way corporate behaves regarding complaints

Top 5 Related Companies

Kraft Foods, Planters, Oscar Mayer, Velveeta, Breakstones


Cracker Barrel Old Country Store, Inc. is a chain of "Old Country Stores". The company operates 557 locations in 41 states across the United States. Each of the stores combines a retail store and a restaurant. At the present time, the corporate office of the company is based in Lebanon, Tennessee.
Cracker Barrel chain serves traditional Southern comfort food. Breakfast is served all day, however, the breakfast menu is kept separate from the one for lunch and dinner. Both menus include a low-carb section. The retail store carries mainly old time toys, nostalgic merchandise, collectibles, scented candles, classic candies, and items used in making Cracker Barrel entrees. Also, a lot of merchandise sold at Cracker Barrel is holiday themed, depending on the time of year.

Cracker Barrel reviews and complaints

Cracker Barrel is ranked 71 out of 1458 in Cafes, Restaurants and Bars category

Area Served


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Cracker Barrel Stats

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