Order: Chicken livers, bake potato, fried okra and ice tea. Order received: Chicken tenders, fried okra, baked sweet potato with ice tea.
Waitress miss understood the order. Music was too loud. She took food back to kitchen. she came out with the correct order.
As she came to the table the tray tilted and she spilled the livers on the tray. She took them back to the kitchen. I guess they re-cooked them. She came back with 4 livers cooked so hard, you could barely eat them.
This is the second complaint in a month. Thanksgiving we were there at 11:15. we were told 30-35 minutes. We waited over and hour.
My niece talked to the manager. People coming in were seated before us, because they had smaller groups.
Product or Service Mentioned: Cracker Barrel Customer Care.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
I didn't like: Thanksgiving hostess service.