I ordered food from Cracker Barrel in Arlington.I ordered blueberry pancakes, hashbrown casserole, and eggs with biscuits.
My husband went to pick up the order and there was no hashbrown casserole, but there were 2 orders of eggs and biscuits. I know hashbrown casserole was on my order. I called and was transferred to the manager. Customer service isn't his strong suit.
He looked at the ticket and said: " You didn't order it, we didn't charge you for it" and that was that. I went back to the website, and I learned that if you hit the back button on your browser it *** the last thing you ordered.
Also, the food was very cold and the biscuits were hard.The pancakes were very good though.
Review about: Cracker Barrel Biscuit.
Reason of review: Order processing issue.
Preferred solution: If I were the manager, I would have at least offered the customer the hashbrown casserole free of charge..