For thirty years, I refused to go to Cracker Barrel because I didn't care for anything on the menu. Ten years ago, a buddy of mine asked if I like old fashioned hamburgers and steak-fries so much, to come with him to Cracker Barrel for lunch.
He told me to order the Old Fashioned Country Sandwich Platter Half-Pound Hamburger with the side of steak-fries for lunch. It was absolutely delicious!! I returned with him for lunch about once a month for the next decade. We just made our most recent pilgrimage to Cracker Barrel for lunch.
Totally unexpectedly, the Old Fashioned Half-Pound Hamburger was gone, and the steak-fries had been replaced. I was beside myself. I complained to the server, who thought the Old Fashioned Half Pound Hamburgers were still available. I complained bitterly to the manager, explaining how this was THE ONLY ITEM I EVER CAME TO CRACKER BARREL FOR.
He told me that there are NEW burgers now, and that I needed to be excited !! The burgers and fries had both been replaced, he said, and I just had to try it, because it is the best ever. Um, in my book, its not a good idea to tell me what I want and need. I go to a business to sample the things I might be interested in, and then I will direct my repeat visits to the business that will serve me what I want.
Because Cracker Barrel was the farthest restaurant we travel to for lunch (nearly 10 miles one way from our office), I did in fact try the "NEW Angus Burger !!!!", because I always go to "Old Time Country Stores" looking for the "newest and the best". Oh, no wait, thats exactly the OPPOSITE of what I would do. But I tried this new burger. It was awful, IF WHAT YOU WANT IS AN OLD FASHIONED HAMBURGER FROM AN OLD COUNTRY STORE.
All of a sudden, Cracker Barrel is trying to compete for my hamburger business by trying to serve me a "New Angus Burger", like all the other loser burger joints? Trying to compete with someone else for my business when my business was already Cracker Barrel's to lose ? WHAT ? Well, guess what, Cracker Barrel did just lose my business.
Goodbye. I was so disappointed, and so distraught, I went to Cracker Barrel's website and filed a complaint. Wow, a customer who is so loyal, that they are doing EVERYTHING they can to communicate that there is a problem, and that the loss of my business is going to be a direct and immediate result. My visit was 2 days ago.
Total responses from Cracker Barrel -- zero. I can go to any burger joint and get a "NEW Angus Burger". If I want an Old Fashioned Half Pound Hamburger, the way they used to be made, I can go to Cracker Barrel -- oh, wait, no, I can't now -- or I can go to... I can go to...
Wow, they had the market NAILED. And BLEW IT !!!! WHAT ? Cracker Barrel, the Old Time Country Store, serving all the NEW STUFF THAT "UNVERIFIED OTHERS" SAY THEY WANT.
?????????????????????????????????????????????????????? I don't even care if it costs a little more if its WHAT I WANT.
Reason of review: Removal of Items from Menu.
Preferred solution: To Not Return To Cracker Barrel.