Most helpful review
New Reviewer

Cracker Barrel has scary practices

Until today I was a "Rising Star" at Cracker Barrel - working here was the worst experience of my life. At CB it is always the servers fault.if you knew how employees are treated I doubt you'd dine there. Servers are paid $2.13 p/hr and are required to roll 135...
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314 comments
#2233384

Gift shop Over priced unless you're an employee. Great disounts. You get 35% off as an employee an if item is already 50% off......SCORE!!!!

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ID
#271948 Review #271948 is a subjective opinion of poster.
Location
Livingston, New Jersey
Product
Cracker Barrel Salad

Rude server and excuse giving manager

Went into the Baytown location the server got the drink order incorrect the manager came to take the food order,stating the person didn't want get the order wrong..There was 7 of us she never filled the glasses and only cleaned one half of the table.spoke with the manager he said she had a melt doen that tall his staff had problems so he works with what he has

User's recommendation: if you go to the Baytown location and something is wrong with the drink order pay and leave.

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ID
#3850469 Review #3850469 is a subjective opinion of poster.
Location
Crosby, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To check balance on gift ecard

I thought I had a balance of $22.27. The store said it was empty. Can you email me a copy of usage on this card. Card number is: # 3086 39** **05 946* ***. PIN 0407. Thank you very much. KEM222@***.com
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ID
#3843446 Review #3843446 is a subjective opinion of poster.
Location
Cranberry, Pennsylvania
Pros
  • Fine and good service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Purchased a dress in Charlotte NC near the airport on my way home to Fairfield CA.

Cracker Barrel - Purchased a dress in Charlotte NC near the airport on my way home to Fairfield CA.
When I got home with the dress for my great granddaughter the anti theft device was still on the dress. How do I get it removed without ruining the dress?

User's recommendation: Check your purchases before leaving the store! Especially if you don’t live near a Vracker Bsrrel store.

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ID
#3840540 Review #3840540 is a subjective opinion of poster.
Location
Fairfield, California
Loss
$23
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

I didn't receive my full online order from your shop

Cracker Barrel - I didn't receive my full online order from your shop
Cracker Barrel - I didn't receive my full online order from your shop
I didn't receive my full order from your online store. I sat on hold for over a half hour just trying to find out where my item is and if I will be getting a refund or replacement.

User's recommendation: Not right now.

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ID
#3823803 Review #3823803 is a subjective opinion of poster.
Loss
$11
Preferred solution
Deliver product or service ordered
New Reviewer

Gift card not work

I was given a gift card it said 0 balance first time use and I have tried for days to call and email with no response what is wrong with these people!!! And that horrid country music as you wait in phone.

User's recommendation: Dont buy gift cards.

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ID
#3817844 Review #3817844 is a subjective opinion of poster.
Product
Cracker Barrel Gift Card
Cons
  • Customer service online
Loss
$50
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

My chicken was dry and overcooked . They promised to send a coupon to refund me,I never received the email. This happened a while ago I don't understand why they didn't refund me for my food that was.

My order was messed up and I never received a refund. I feel as though my business doesn't mean anything to them and that they really don't care

User's recommendation: At this point I wouldn't recommend anyone .

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1 comment
#2230576

It doesn’t. Your little “business” means nothing to anyone much less this shop. It’s cheaper and easier to keep staff by letting fossils from yesterday go.

ID
#3794406 Review #3794406 is a subjective opinion of poster.
Location
Ferguson, Missouri
Cons
  • Bad customer service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Wrong leaving

Hi, Ive worked at Cracker Barrel at Tinley park Illinois for about a few months now and my days of working it been quite hectic. Ive been wrongfully and maybe illegally terminated by the GENERAL manager shameika. Shameika fired me and did not give me no notice,no...
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2 comments
#2215102

They did not fire you illegally. All employment is at will.

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ID
#3776251 Review #3776251 is a subjective opinion of poster.
Location
Tinley Park, Illinois
Pros
  • Co workers
Cons
  • Bsf manager
Preferred solution
Let the company propose a solution

Coupins

The Items that I purchased were bad. I called and told the office my problem of loosing money for the items that were purchased. They sent Coupons, but the coupons received does not cover the cost of the items.

User's recommendation: Be specific.

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ID
#3770232 Review #3770232 is a subjective opinion of poster.
Location
Wayne, New Jersey

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Verified Reviewer
New Reviewer

Complain order # 21875****

Cracker Barrel - Complain order # 21875****
Cracker Barrel - Complain order # 21875****
Cracker Barrel - Complain order # 21875****
Cracker Barrel - Complain order # 21875****
I was very disappointed with our meals looks like we were given left overs everything was thrown around ive never experienced anything like this at crackle barrel before ..

User's recommendation: Check before leaving the restaurant!

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ID
#3769699 Review #3769699 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Lousy service not in restaurant online and phone

Lousy service not in restaurant online and phone only attempting to get balance on gift card phone number on back up card not serviceable. Calling customer service is a joke automated service just keeps repeating itself. All I want to do is get the balance on a gift card.. Not happening
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ID
#3754178 Review #3754178 is a subjective opinion of poster.
Location
Orlando, Florida

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Verified Reviewer
New Reviewer

Shelters have better service and food

Calvert City KY,,Waited 45 minutes for food, dozens of tables where dishes lying everywhere, food came out not even warm, greasy. Waitress never checked on us. We live in this area and this area and this location is always terrible, hoping just one of trips here would be decent. I travel for work and eat at alot of Cracker Barrels. People around us were not happy waiting for their food.

User's recommendation: Dont expect much.

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ID
#3732945 Review #3732945 is a subjective opinion of poster.
Location
Calvert City, Kentucky
Preferred solution
Nothing

Terrible service

We had terrible service sat for 15 mins to get a drink the waiter said they didnt have any biscuits ready to serve and it was a terrible experience all we want us our money back $20.00
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1 comment
#2204971

It was terrible service because the biscuits weren't ready? Did you ever get your biscuits though?

You don't mention any complaints about the $20 worth of food you apparently did eat, so why are you entitled to a refund? And, you wrote this twice and even included your full name and home address in the previous complaint (btw: whoever put the pictures of your house on realtor.com needs a new camera).

ID
#3723802 Review #3723802 is a subjective opinion of poster.
Location
Magnolia, Texas
Loss
$20
Preferred solution
Full refund

Terrible service

I never heard from Cracker Barrel the service was absolutely disgraceful and all I was asking for is our money back it was $20.00 Thank you Robyn Love 29514 Wichita Falls St Magnolia Texas 77354
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1 comment
#2204970

Not very smart to post your name and home address on a public site for the world to see. This isn't the Cracker Barrel website.

ID
#3723788 Review #3723788 is a subjective opinion of poster.
Location
Magnolia, Texas

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Verified Reviewer
New Reviewer

Absolute worse service ever

My family and I went to Cracker Barrel to have lunch after the burial of our child. We were told that the wait time would be about 35 minutes; so we agreed to wait. After about an hour we went in to check to see if we had been forgotten. We were told 35 minutes was...
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ID
#3723367 Review #3723367 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Anywhere that we spend our money we would like to be treated with dignity and respect

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Verified Reviewer
New Reviewer

Complaint

Cracker Barrel - Complaint
Hostess was rude and incompetent. No customer at the restaurant was provided napkins. when we asked the waitress she went in the bathroom and brought us the brown paper towels from the womens restroom. Health Dept. Violation? Please note Our waitress was a sweetheart...
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ID
#3717021 Review #3717021 is a subjective opinion of poster.
Location
Belton, Missouri
Pros
  • See above
Cons
  • See above
Preferred solution
Let the company propose a solution

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