Cracker Barrel Reviews

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New Reviewer
Until today I was a "Rising Star" at Cracker Barrel - working here was the worst experience of my life. At CB it is always the servers fault.if you knew how employees are treated I doubt you'd dine there. Servers are paid $2.13 p/hr and are required to roll 135...
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311 comments
#1912495

OMG that is crazy you deserve more, and thank you next time I go I will give the server $100 for there hard work .

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ID
#271948 Review #271948 is a subjective opinion of poster.
Location
Livingston, New Jersey
Product
Cracker Barrel Salad
New Reviewer

Terrible experiencde

Was seated in your Dumfries location for 35 minutes, no employees in your dining room to wait on your customers. It was us and 2 other couples. One couple picked up the chair and slammed it down and he and the girl he was with left. The other 1 customer in the entire restaurant had water and coffee on the table and was looking around to try to find someone to help them get their food. What a mess this location is. Don't go ther.
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ID
#2721564 Review #2721564 is a subjective opinion of poster.
Location
Dumfries, Virginia
Pros
  • Food used to be good
Cons
  • Very bad service
Preferred solution
Let the company propose a solution

Bad service and cold, burnt food.

Bad service and cold burnt food served on paper plates with plastic cutlery. No refills wrong orders.

User's recommendation: Don't go here!!!

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ID
#2717119 Review #2717119 is a subjective opinion of poster.
Location
Newark, Ohio
New Reviewer

To make them aware people are unhappy with discontinjed menu items

You have removed so many of your customer's favorites from the menu, e.g., whole wheat sourdough (you took it a long time ago), the yogurt parfait, the blueberry muffin, omelets, et al. The apple dumpling was a personal favorite of mine and I understand it's gone forever? I belong to a group who meets there periodically, and that was the subject of discussion at our last meeting.

User's recommendation: I fear that Cracker Barrel Management is not listening.

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ID
#2702182 Review #2702182 is a subjective opinion of poster.
Pros
  • Friendly staff
  • Servings are plentiful
  • Excellent service
Cons
  • Favorite foods discontinued
Preferred solution
To bring back the discontinued items on your menu.

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Verified Reviewer
New Reviewer

Dont get it

Tried to order to go 1:20 before closing. WAs told it couldnt be done before close. Disappointed. Figuring out order on website also took forever, so I guess that contributed. Even filling this out is a pain.

User's recommendation: Go early, I guess. Or, like me, don't go at all.

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ID
#2696931 Review #2696931 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Pros
  • Food used to be good
Cons
  • Complaining is impossible
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lazy Manager

Do you think waiting over 1 hour for CURB SIDE service is acceptable????????????????????????????????????????????????????????????????????
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ID
#2696561 Review #2696561 is a subjective opinion of poster.
Location
Mount Airy, North Carolina

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Verified Reviewer
New Reviewer
My family and me, are frequent customers of Cracker Barrel. 2208 Bush River Road, Columbia SC 29210. Today we arrived to the restaurant at 7:45. We went to the desk to ask for a table and they told us we should wait 15 to 20 minutes. We were surprised because there...
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1 comment
#2035554

Your granddaughter may be young, but it is YOU who is acting like a child.

ID
#2686900 Review #2686900 is a subjective opinion of poster.
Location
Columbia, South Carolina
Pros
  • Good food
  • Can shop while you wait
Cons
  • Slow slow slow and understaffed
  • Poor service
  • Frustrating experience today
Preferred solution
Let the company propose a solution
New Reviewer

Over charged 4 times

Cracker Barrel - Over charged 4 times
Cracker Barrel - Over charged 4 times
Cracker Barrel - Over charged 4 times
Cracker Barrel - Over charged 4 times
Cracker Barrel - Over charged 4 times
I've been on the phone trying to get my money back for food that was never made my order was for 4 people for dinner that came up to $49.48 that was at 3:10pm well then they proceeded to take out another $49.48 at 4:31 pm then not even 12 minutes later they started taken out payments at 4:43pm of $56.14 then took another $56.14 at 4:46:18pm and then another $56.14 at 4:46:32 making a total of $267.38 this is crazy
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ID
#2685247 Review #2685247 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Pros
  • Usually good food at reasonable price
Cons
  • Website steals money
Loss
$267
Preferred solution
Full refund

Overcharged 3 times

I have been trying to get in contact with someone regarding my online order I was charged three times for,I will never order online again this situation happened two days ago. I still have not received a call back.Can someone please contact me.
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ID
#2679670 Review #2679670 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Dissatisfied with meal

Not enough pot roast in pot. 3 small pieces of beef 3 carrots and 6 slices of potatoe with celery. Still hungry when done. Sons meal was grilled chicken with 3 sides. Chicken was burnt on both sides and dry like it was frozen when cooked. This was the Mechanicsburg store on July 11, 2021. Thank you. It was 30.00 that Included the tip.

User's recommendation: Usually is great but today, ?

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ID
#2675094 Review #2675094 is a subjective opinion of poster.
Pros
  • Friendly people
Loss
$15
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Failure to honor their gift cards

When we went to pay with gift cards purchased prior to the pandemic but unused, they would not honor them.Do not buy any gift cards from them .

User's recommendation: do not ever buy gift cards from them as they are shams.

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1 comment
#2033707

Get your receipt for the gift cards and have it available when you call the 1-800 number on back of the card. No one buys or gives a gift card without that slip with activation code on it. If you don’t have it, that’s your fault.

ID
#2670596 Review #2670596 is a subjective opinion of poster.
Location
Troy, Illinois
Cons
  • Wont honor gift cards
Loss
$100
Preferred solution
Full refund

Pooler Georgia CB

Already left a bad review with Google as Kfcdelaware. Table not clean.syrup left from last customer which stained my wife's sweater. Mgr wiped it off without an apology or reference to her sweater. The ham served, both country and sugar, was thin, dry, fatty and half warm. We asked for another piece. The mgr brought it and it was just as bad. like old shoe leather. Was cheap but it stayed under the warmer too long. The overall quality of the breakfast was just cheap. We travel a lot on the roads like 95 and always try to stop at Cracker Barrels. This was the worst.
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ID
#2668916 Review #2668916 is a subjective opinion of poster.
Location
Carrboro, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very disappointed

Update by user Jul 29, 2021

No contact from Cracker Barrel at all. Not very good customer service. Have not been back.

Original review posted by user Jun 28, 2021
Arrived at Grove City OH location for late dinner with family group of 8. We never got seated. Long story.
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ID
#2642237 Review #2642237 is a subjective opinion of poster.
Location
Grove City, Ohio
New Reviewer
We went to our local cracker barrel to order takeout got there @ 5:55pm placed our order at 6:04 and was told it would be 15 min. we were to wait outside and they would call us over the loud speker ordered 2 Southern fried chicken 1 with mashed potatoes with white...
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ID
#2639429 Review #2639429 is a subjective opinion of poster.
Location
New Port Richey, Florida
Cons
  • Slow slow slow and understaffed
  • These dinners were not good
Loss
$24
Preferred solution
Let the company propose a solution
New Reviewer

Old chicken fingers. Cold and chewy chicken

We were in a hurry to get our food and eat so we didnt take the time to send the food back. I have eaten for breakfast many times and always enjoyed the food. The Washington pa location just needs to be more careful with the time food sits.
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ID
#2637485 Review #2637485 is a subjective opinion of poster.
Location
South Strabane, Pennsylvania
Pros
  • And easy locations
  • Usually great breakfasts
Preferred solution
Apology
New Reviewer

I want to know why omelets not on the menu

I want to know where Im at or not on the menu for breakfast. My husband loves Cracker Barrel and the only reason we dont go for breakfast is because there are no omelette s for me to eat
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1 comment
#2027590

So tragic. Hope you get well soon.

ID
#2632095 Review #2632095 is a subjective opinion of poster.
Location
Brooklyn, New York

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