Dolores R Nuk
map-marker Franklin, Tennessee

Food complaint/someone stole my favorite sweater

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I ordered french toast with strawberries. I miss the cherry compote CB used to have, the french toast was overcooked, and I plain did not enjoy it.

When I checked out the cashier asked how the meal was, and I said not so good. The manager gave me a slight discount which I appreciate. On my way back I realized that I'd left my sweater. I checked the seat I was in, and the back of the bathroom stall.

Everyone said there was nothing in the lost and found. That was my favorite sweater from the last 20 years! Everyone was pretty non-chalant. People are so tacky!

I can't believe someone would not turn it into the lost and found. Not too classy Cracker Barrel!

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Loss:
$50
Pros:
  • Usually pretty good meals
Cons:
  • Non-chalant customer service

Preferred solution: I would like them to advertise and get my sweater back.

User's recommendation: mediocre

JP L Qyz

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Verified Reviewer
| map-marker Birmingham, Alabama

Rudeness

Called to place order staff left me on hold 30 minutes.. upon entering the store staff was standing around talking with the phone off the hook asked why was the phone was off the hook the staff member say it was broken upon hanging the phone up it began to ring and he answered and took the order
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Anonymous
map-marker Sacramento, California

Purchase by mistake

Just looking for a refund on a product I purchased over the internet that we no longer need! If you could please cancel my order and refund me that would be great! Thank you
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Brittany E Usb

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Verified Reviewer
| map-marker Columbus, Mississippi

Pissed customer

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I had dine in at cracker barrel in Columbus Ms.. it took I know 45 mins for out food to come.

Everyone else around us was getting food but us. The server don't know her name didn't care nothing about filling us in about our food or nothing. Then once the food finally come it was gross meatloaf dried up pinto beans look like death and on top of that found hair in my meatloaf as I got off into it. The main manager did apologize for when it came out late and excused our ticket but when I told another server which wasn't the original server to let them know I had hair in my meatloaf no one ever came.

So we left. Worse experience ever with cracker barrel.

They really should check their servers and cooks.. will never go back or recommend anyone to go

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Pros:
  • Main manager was 100
Cons:
  • Server was garbage

User's recommendation: Don't go

1 comment
Javontay Zpl

The other food may have came faster because it took less time to cook. You are not smart now are you.

Sherwood L Mfj

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Verified Reviewer

Gift cards

I have 4 gift cards which must be older issue ones which do not have pin numbers which your restaurants will honor. Your chat line does not work, your telephone automation does not have a selection to speak to a person, sure could use a little help
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Preferred solution: activation for my cards

User's recommendation: don't hang onto gift cards

Kirk G Tst

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Verified Reviewer
| map-marker Battle Creek, Michigan

Poor service and nasty tasting food

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Went to Cracker Barrel for Fathers Day , the wait for our drinks was extremely long. My wifes food came to the table and it was not even what she had ordered and when she did receive the correct order three bites in she ended up the largest chunk of gristle in her chicken and dumplings and her food was over salted , mine on the other hand was the country fried steak , the taste was horrible , I think a beef flavored dog biscuit would have tasted better and the texture reminded me of shoe leather .

We pushed our plates aside and waited for our server and not once was I asked how our food was . I took my bill paid it and will never be going back .

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Loss:
$29

Preferred solution: I don’t know what happened to the quality of food and service at Cracker Barrel but this Battle Creek restaurant needs major help.

User's recommendation: Go to Walmart and buy beef flavored dog biscuits they taste better.

John W Ikl

Customer could not be seated when you had empty tables

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The person said he had to wait on clean table when there was plenty of clean tables available People who have medical problems could have been seated he didnt ask
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Preferred solution: Apology

User's recommendation: Seat customers

Anonymous
map-marker Frackville, Pennsylvania

Gift card use

I have a gift card i was told i cant use because it doesnt have a pin. I cant help it doesnt have a pin. I am asking for my money for what the gift card is worth which is $25.00
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Anonymous
map-marker Kansas City, Missouri

Can’t redeem gift card

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Trying to resolve my gift card, old card has 3 digit code cant redeem Pleas tell me how to resolve this 816-803-**** Cant reach a live person to resolve
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User's recommendation: Call me

Jadine Ffa
map-marker Charlotte, North Carolina

Pissed customer

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Called 2 different numbers, tried using online tools and to no avail to find balance on gift card and the phone number for customer support put you in a cycle with no help!
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Barbara F Gci

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Verified Reviewer
| map-marker Swedesboro, New Jersey

Lousy food. Three of us got sick.

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Not our first visit to crackle barrel, but first visit to deep water , New Jersey. Server was ok! Food was greasy and not hot! How hard is it to make hot cakes (pancakes) they came out warm and crispy , not fluffy at all!! Ive eaten at crackle barrel in Trevose, PA. very good! My son has eaten at Cracker Barrel in Florida, again, very good! DEEP WATER, NJ! HORRIBLE! Easter Sunday, what a disgrace! I would like another chance to eat at another Cracker Barrel! My number is +1-21*-***-**** Barbara Firestone
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Jeneen Txi

Go woke go broke

Will not go back. Go woke go broke. Businesses need to stay out of politics. Hope you join Target and anheuser busch stock
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Preferred solution: Cracker Barrel get out of politics

User's recommendation: Boycott

Marjorie P Qnx

Gift card lost

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Cracker Barrel - Gift card lost
Cracker Barrel - Gift card lost - Image 2
I bought a Cracker Barrel gift card at the Kroger store in Indianapolis.#894 The card wasnt in my groceries when I got home. I called the Kroger store and they gave me the gift card number. 308639****16179****.
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Loss:
$25
Pros:
  • Love food
Cons:
  • Poor and slow customer service

Preferred solution: Full refund

User's recommendation: Make sure you have the gift card in your hand before you walk out the door.

Sue R Mfz
map-marker Maumee, Ohio

Customer Service

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I went to your Maumee,Ohio on Sunday April 16, 2023 and I was overcharged for my ticket.. I called there and after first being hung up on then recalling the store 13 times for someone to answer( they werent busy) she told me that I would have to drive back to look at it or give her my card number and she would see if she could find it. UNACCEPTABLE . I want my corrections ASAP
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Loss:
$12
Cons:
  • Staff attitude often be happy you got something
  • Customer service
  • Food was cold

Preferred solution: Full refund

User's recommendation: NO 1000 times no

erin s Eme

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Verified Reviewer
| map-marker Phoenix, Arizona

Food item no longer on menu

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We want to know when you are bringing fried chicken livers back on the menu! They are full of iron, healthy and tasty! Good value and a Southern staple!
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