Cracker Barrel
Reviews and Complaints
Food complaint/someone stole my favorite sweater
I ordered french toast with strawberries. I miss the cherry compote CB used to have, the french toast was overcooked, and I plain did not enjoy it.
When I checked out the cashier asked how the meal was, and I said not so good. The manager gave me a slight discount which I appreciate. On my way back I realized that I'd left my sweater. I checked the seat I was in, and the back of the bathroom stall.
Everyone said there was nothing in the lost and found. That was my favorite sweater from the last 20 years! Everyone was pretty non-chalant. People are so tacky!
I can't believe someone would not turn it into the lost and found. Not too classy Cracker Barrel!
- Usually pretty good meals
- Non-chalant customer service
Preferred solution: I would like them to advertise and get my sweater back.
User's recommendation: mediocre
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaRudeness
Purchase by mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, MississippiPissed customer
I had dine in at cracker barrel in Columbus Ms.. it took I know 45 mins for out food to come.
Everyone else around us was getting food but us. The server don't know her name didn't care nothing about filling us in about our food or nothing. Then once the food finally come it was gross meatloaf dried up pinto beans look like death and on top of that found hair in my meatloaf as I got off into it. The main manager did apologize for when it came out late and excused our ticket but when I told another server which wasn't the original server to let them know I had hair in my meatloaf no one ever came.
So we left. Worse experience ever with cracker barrel.
They really should check their servers and cooks.. will never go back or recommend anyone to go
- Main manager was 100
- Server was garbage
User's recommendation: Don't go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift cards
Preferred solution: activation for my cards
User's recommendation: don't hang onto gift cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Battle Creek, MichiganPoor service and nasty tasting food
Went to Cracker Barrel for Fathers Day , the wait for our drinks was extremely long. My wifes food came to the table and it was not even what she had ordered and when she did receive the correct order three bites in she ended up the largest chunk of gristle in her chicken and dumplings and her food was over salted , mine on the other hand was the country fried steak , the taste was horrible , I think a beef flavored dog biscuit would have tasted better and the texture reminded me of shoe leather .
We pushed our plates aside and waited for our server and not once was I asked how our food was . I took my bill paid it and will never be going back .
Preferred solution: I don’t know what happened to the quality of food and service at Cracker Barrel but this Battle Creek restaurant needs major help.
User's recommendation: Go to Walmart and buy beef flavored dog biscuits they taste better.
Customer could not be seated when you had empty tables
Preferred solution: Apology
User's recommendation: Seat customers
Gift card use
Can’t redeem gift card
User's recommendation: Call me
Pissed customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Swedesboro, New JerseyLousy food. Three of us got sick.
Go woke go broke
Preferred solution: Cracker Barrel get out of politics
User's recommendation: Boycott
Gift card lost
- Love food
- Poor and slow customer service
Preferred solution: Full refund
User's recommendation: Make sure you have the gift card in your hand before you walk out the door.
Customer Service
- Staff attitude often be happy you got something
- Customer service
- Food was cold
Preferred solution: Full refund
User's recommendation: NO 1000 times no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaFood item no longer on menu
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The other food may have came faster because it took less time to cook. You are not smart now are you.